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Stakeholder engagement

Each stakeholder group requires a tailored engagement approach to foster effective and mutually beneficial relationships. It is by understanding our stakeholders, and factoring them into our decisions, that we can secure our long-term success.

Our section 172(1) statement for the year ended 31 December 2020 is on pages 104 and 105 of the 2020 Annual Report and demonstrates how our stakeholders influenced some of the principal decisions taken by the Board in 2020. Acting in a fair and responsible manner is a core element of our business practice as seen in the Responsibility section of our 2020 Annual Report on pages 46 to 63.